Personal Security

Country Club Bank applications utilize the following security technologies:

• 128-bit Secure Socket Layer (SSL) technology encrypts the transmission of your data to our online banking website.
• Multiple network and application firewalls that protect our systems from unauthorized access, thereby protecting you as well.

Online Banking incorporates the following security practices:

• A Unique customer ID and password, which is known only to you.
• Regular resets of your online banking password, for additional security, and to ensure your password always meets the highest security requirements.
• 128-bit Secure Socket Layer (SSL) encryption technology.
• Network and application firewalls protect our systems from unauthorized access.
• Time-out feature, you are automatically logged out of online banking after a period of inactivity.
• Secure messaging inside our online banking system, should you need to communicate with us regarding your account.

Additionally, if you see suspicious activity you can follow these steps from IdentityTheft.gov to help limit the damage:

• Call the companies where you know fraud occurred.
• Place a fraud alert on your credit reports and get copies of your report.
• Report ID theft to the FTC.
• Go to Identitytheft.gov to figure out next steps.
• File a report with your local police department.

1. Caution is the first step to staying secure. Protect your digital data just like you would your physical documents. Be very cautious when providing your date of birth, social security number (or other government ID number), your mobile phone number, and any additional personal information.
2. Set up dual/multifactor authentication whenever possible for websites you frequent that require logins. Each time you log in to a website with dual authentication, you’ll be sent a verification message to your mobile number, for example, so the site can make sure you are who you say you are.
3. Always check to ensure the padlock symbol is visible on websites you use before logging into the site.
4. Avoid using free/public wifi to log into your important accounts.
5. Avoid clicking on or opening popup ads and windows when browsing. These popups might claim your computer has a virus or your credit card is compromised, asking you to contact them right away. To help determine the authenticity of a popup:
   • Look for spelling errors.
   • Check the phone number listed via a google search to see if it’s associated with a scam.
   • Try closing your browser window, and if you have trouble, it’s likely a scam. Next, hit CTRL+ALT+DEL on your keyboard, choose the browser you’re using from the list, and select End Task.
6. Use strong passwords with a combination of random letters, symbols, and paraphrases. Be sure to change your passwords every few months.
   • Never share your usernames and passwords.
7. Keep the software and operating systems on your computer and mobile devices up-to-date with the latest patches and bug fixes.
8. Use anti-virus and anti-malware software on your devices, and make sure they frequently update to respond to emerging threats and vulnerabilities.
9. If you accidentally clicked on a suspicious link or suspect a virus/malware attack, contact your IT department (if at work), or take your computer to a security expert (if it’s your home computer).